Research

Publications

• “Be the Buyer” — Leveraging the Wisdom of the Crowd in E-Commerce Operations
  Leela Nageswaran*, Yu (Rain) Kan*, Uttara M. Ananthakrishnan*
  Management Science (2025), 72(7), 5635–5652.
  • JFIG Best Paper Competition - Finalist, INFORMS
• One Size Fits All? Informational Accessibility andInclusivity in Online Platforms
  Yu (Rain) Kan*, Ye Liu*, Uttara M. Ananthakrishnan, Yong Tan
  Management Science, forthcoming.

Selected Working Papers

• Speaking to the Mind or the Heart: Examining the Motivational and Evaluative Roles of Managerial Responses
  Wanxin Qiao, Yu (Rain) Kan, Yi-Chun (Chad) Ho, Zhijun Yan, Qiuju Yin
  MIS Quarterly, under 3rd round review.

• When Identity Is Ambiguous: Emotional Misrepresentation in Customer Care Interactions
  Yu (Rain) Kan, Yifan Yu, Lin Jia, Yong Tan
  MIS Quarterly, under 2nd round major revision.
  • SMA Best Student Paper Award - Finalist, INFORMS

• From Description to Intention: How Goal-Oriented Labels Drive Engagement in Online Peer Support Platforms
  Yu (Rain) Kan, Lu (Lucy) Yan, Jun Tan
  Information Systems Research, under 2nd round review.

• Agentic Agent, Better Agent: Evidence from Agentic AI in Telemarketing
  Mingrui (Ray) Zhang*, Yu (Rain) Kan*, Wenkang Qiu, Fengwen Chen, Yong Tan
  Management Science, under major revision.

• Sustaining Value Creation in Online Weightloss Platforms: A Service Ecosystem Perspective
  Yu (Rain) Kan, Lu (Lucy) Yan, Yong Tan
  Production and Operations Management, under review.